The Growing Realization of the Importance of CX
What is causing the perception of improvement in government’s CX abilities and efforts?
How Collaborative IT Consolidation Empowers DOI Employees
Larry Gillick, Deputy Director of Digital Strategy at the Interior Department, is on a quest to champion good ideas and processes — no matter where they come from.
Dear U.S. Taxpayer: A How-To on Collaboration
As a govie, I often find myself framing things as a letter in my mind that starts with “Dear U.S. Taxpayer.”It’s a great way to remind myself that what I’m working on is connected to something larger.
Apply Intelligent Automation and Think Differently About Networks
Incorporating new technologies, such as software-defined networking (SDN) and network function virtualization (NFV), can provide improved network functions, management and operations. There are a number of challenges to achieving digital transformation, but intelligent automation can better enable agencies to adopt SDN and NFV into their infrastructure.
Want to Increase Your Team’s Efficiency? Think Like an Engineer
The tech community has proven to be fast, agile and efficient. And because the majority of the tech industry is fueled by engineers, there may be something government can learn from them.
An Alternative to Worrying
As leaders moving through tumultuous or challenging times, our instinct is to reassure staff who are worried about uncertainty and potential problems that lie ahead. Although our intentions are good and our inclination is to help, we often want to come to the rescue. An alternative to being a fixer is to simply help our… Read more »
Making the Cybersecurity Framework Work for Your Agency
The “Identify” function of the NIST Cybersecurity Framework can be especially helpful in communicating the importance of cybersecurity investments to leaders and ensuring those investments fit into an agency’s security strategy.
The New Age of Leadership in Government IT
In his new book, “A Seat at the Table,” former USCIS CIO Mark Schwartz explains how the roles of IT leaders in government are changing.
Networking: 8 Ways to Start a Conversation
British poet, David Whyte, once noted, “A real conversation always contains an invitation. You are inviting another person to reveal herself or himself to you, to tell you who they are or what they want.”
What Netflix Can Do for Government
The credo of “people over process” is probably the cultural Netflix norm most adoptable by government at all levels. It starts with giving people more say in their work, the information they need to make good decisions and candor about group and institutional performance – at all levels of the organization.