Upskilling Your Workforce for GenAI
Frontline workers know how AI tools could improve their daily tasks better than leadership or IT specialists probably do. A grassroots approach encourages innovation from the ground up.
How GenAI Is Transforming Government Services
Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.
Skills Benchmarking Lays Groundwork for AI Success
In this video interview, Tony Holmes of Pluralsight discusses how agencies can use data to identify and address critical AI skills gaps.
How SLED Can Secure OT, Critical Infrastructure
In state and local governments, much of the operational technology (OT) that monitors and controls critical infrastructure is based on legacy technology. That presents a major cybersecurity challenge. See how to upgrade — simply.
How to Protect Against Identity Threats
Identity-based cybersecurity threats are on the rise. The number of phishing attempts — the most common type of cyberattack — increased 62% from 2023 to 2024, for instance, and identity-related incidents have directly affected 84% of organizations this year. Learn how to protect your agency.
The Power of Pausing
When was the last time you truly hit pause? Take the time to step back and reevaluate as we approach 2025.
Do You Know What Makes a Good Question?
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Let’s discuss a couple of the ways that questions make assumptions and how to avoid them when collecting feedback.
How Thought Leadership Can Lead to Organizational Leadership
In today’s digital culture, it is easier than ever to share thoughts and expertise with a wide audience. This ease of sharing is equaled by a desire for information. A survey of government decision-makers found they value informational content to help them better understand their needs and what the market has to offer.
Workforce Development in AI and Cybersecurity: Enhancing Skillsets for Future-Ready Agencies
As government agencies undergo digital transformation, prioritizing workforce development in AI and cybersecurity is essential to enhance resilience, close skills gaps, and foster an adaptable, future-ready federal workforce.
Who’s Watching AI?
AI is great, but is it inclusive? Here are tips to ensure that AI-generated content reflects diverse, unbiased data.