Effective Workforce Case Management Helps Maintain Employee Trust
When an employee files a complaint, the process should be transparent and accountable from initiation resolution.
Firm-Fixed-Price Contracts — What Could Go Wrong?
Federal regulations prefer that agencies use firm-fixed-price (FFP) contracts, which place all performance costs and risks on the contractor. That may sound like a good thing but, in practice, the FFP approach can be a problem.
Transforming Public Health Communications Through AI
Artificial intelligence (AI) has the potential to drastically improve the efficiency and efficacy of public health communications. But it isn’t a magic wand, and agencies must remain vigilant about potential AI risks.
Cyber Awareness Month Resources
The Cybersecurity and Infrastructure Security Agency started Cybersecurity Awareness Month back in 2004 with the goal of increasing awareness around cyber threats in both the public and private sectors.
Overcoming Challenges With Observability
As agencies take steps to innovate their IT ecosystems become more complex. There are more places things can go wrong and more pressure to fix them quickly. Performance management tools can help.
Grow on the Job by Asking Good Questions
Exploring open-ended questions can help you and your team gain new insights and collaborate more effectively.
How to Empower Your High Achievers
The squeaky wheel gets the grease, and for this reason high achievers are often overlooked. Here’s how to empower your team’s superstars.
How Can Agencies Mitigate Risks of Using AI?
As artificial intelligence becomes more prevalent, governments are attempting to control its risks through internal guidance and legislation. Here’s where those efforts stand.
How Agencies Are Driving Innovation to the Edge
Across government, innovation is happening at the edge, leveraging cloud, artificial intelligence (AI), machine learning (ML) and related technologies.
How Government Agencies Can Accelerate New Employee Onboarding and Productivity
New employees face many onboarding challenges, including learning how to ask for and access agency information. Answer engine technology, though, is revolutionizing the process.