How to Implement Innovations
Innovation is more than a process: It’s a culture. Here’s how Philadelphia’s Office of Innovation and Technology makes it happen.
We Want You! To Think About a Job in Cybersecurity
A cybersecurity job may feel out of reach for many people. Traditionally, we’ve viewed cybersecurity professionals as highly trained technologists, fully embedded in the tech world. It’s time to reimagine what a cybersecurity job and a cybersecurity professional look like.
Unsung Heroes: The Technical Team Behind the US Administration for Children and Families
When one thinks of ACF, your mind might understandably drift toward the frontline workers, the policy makers, or the many initiatives undertaken to support vulnerable children and families across the United States. However, behind the scenes lies a team of dedicated professionals whose work is instrumental to ACF’s operations and mission: the technical team enabling… Read more »
Human Curated Knowledge Cannot Be Replaced With Automation
The answer engine is a groundbreaking solution that harmonizes the power of large language models — such as ChatGPT — with the irreplaceable insights that knowledge management professionals can offer.
Do You Collaborate?
There are many benefits of collaboration at work and in relationships. How can you identify, improve and expand upon collaborative opportunities?
Beware or Prepare? How to Work with AI
Getting used to AI can be an uncertain journey. Will it raise the quality and speed of your output? Will it expand the scope of your job, or put it at risk? Find out what an expert thinks.
Build an Innovative Ecosystem Through Cloud Architecture
If an agency wants to transform how it uses data, it needs to reimagine three core pillars of its data ecosystem: people, processes and technology.
Change Is Hard — Which Is Why We Need to Find Better Ways to Solve Problems
We can’t always plan for change when a crisis occurs. A crisis acts a motivator, and we look for ways to promote the change forward.
Embracing Blamelessness to Improve Government Services
Understanding the root cause of complex system failures can be tricky, and our desire for accountability may sometimes be at odds with learning the root cause. Incorporating blameless postmortems to help identify issues could help agencies provide better services to those who need them.
Fairness in Government Hiring: Unveiling AI Bias in Resumes
For government positions, where objectivity is non-negotiable, cultural orientation and the integration of Artificial Intelligence (AI) can inadvertently taint the selection process.