4 Reasons Leaders Who Speak Last Make a Greater Impact
Sometimes silence can have more impact than speaking. Here’s advice on using strategic silence.
Sometimes silence can have more impact than speaking. Here’s advice on using strategic silence.
This checklist shares the advantages of cloud types to pick the right one for your agency.
Evaluating vendor’s responses to RFPs is an essential — and sometimes frustrating — part of the acquisition process. Here’s some advice on how to make those decisions.
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
This infographic explains the basics of human-centered design and its importance to customer service.
Hear from a workplace expert about the impact of quiet quitting on the workplace.
The Freedom of Information Act is a vital tool for government transparency. Here’s an update on how it works.
This report details how as-a-service solutions can save agencies time and money while increasing efficiency.
Here’s how VITA’s former CIO sees courage and its essential role in forming any agency’s enterprise risk management strategy.
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.