Should I Get A Master’s Degree? 4 Things to Consider

If you do decide that it’s worth it to get a master’s degree, there are still four questions that you should seek answers to before enrolling in a program.

Accelerating DevOps and Innovating with Containers

There’s a lot of mystery surrounding IT’s hottest buzzwords: DevOps and containers. Learn what these terms really mean and how your agency can use them to achieve your desired technical and business results.

Meeting Federal Records Mandates With Technology

By Dec. 31, agencies must manage permanent and temporary email records in an accessible electronic format. The onus is on agencies now to decide the right technological fit to meet the requirements.

3 Things You Need to Know about NIST’s Cybersecurity Framework

Still not sure what NIST’s Cybersecurity Framework means for your agency? Check out our three takeaways from a recent chat with cybersecurity experts.

How To Recruit Younger Employees? Not By Doing Business as Usual

As baby boomers retire, organizations are faced with how to attract – and retain – younger employees. It’s a particular challenge for government organizations that may not seem like appealing – or lucrative – career paths. What do millennials – those 73 million individuals born between 1980 and 1996 – really want in a job?Read… Read more »

To Engage Your Audience, Tell a Story

If your goal is to present information in an unbiased, stick-to-the-facts sort of way, bullet points may work just fine. But if you want your audience to become engaged in your work and take action? Consider the humble story as your communication model.

Challenges to Effective Public Sector Workforce Development

Given the resources that are in place or inherited, it’s no fault of their own that workforce and economic development staff are hampered in their efforts to productively deliver desired outcomes in services to regional citizens and business customers.

How To Do Customer Service Right

Imagine this. Your agency is tasked with reaching out to individuals in 192 different languages, across many different channels, with varying education and technological expertise. It sounds like an almost impossible task. But that’s exactly what the U.S. Citizen and Immigration Services Customer Service and Public Engagement Directorate accomplished