Getting a Grip on Your Data Landscape: A Comprehensive Guide
In today’s world, people need to understand their agencies’ data landscapes — including the data sources, quality, integration and security, and the value it brings to the business.
Why Government Websites Should Be as Intuitive as Visiting a Retail Store
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
Three Tips to Improve Employee Engagement AND Customer Experience
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
Tackling Cybersecurity Talent Challenges
This guide offers a comprehensive look at cybersecurity to prepare your agencies for upcoming challenges and threats.
Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 1
Federal acquisition rules can be a complicated business. Here’s a primer on what time-and-materials and labor-hours contracts are and why they’re so important.
How to Unleash Your Professional Brand
Your personal brand can help distinguish you in your field and advance your career. Here’s what a personal brand is, and how to harness its power.
From Good Intentions to Meaningful Action: How Federal Agencies Can Battle Workforce Biases and Achieve DEIA
To bridge the gap between talking about DEIA and taking action, leaders must investi in personnel, technology and systems.
What State and Local Agencies Can Do When They Can’t Hire the Cyber Talent Gap Away
A staggering number of organizations lack the cyber talent they need to protect against cyberattacks. But agencies that deploy certain strategies can help compensate for their staffing shortage.
GovGPT: How Governments Can Make Use of Generative AI and ChatGPT
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.