Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Complete This Sentence: ‘I Am in Public Service Because…’
Many government employees could command more money and gain more upward mobility in the private sector. Why don’t they make the switch?
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
First Aid for Projects
Sometimes projects need their own kind of “first aid.” Applying the “Breathing, bleeding, broken, consciousness” formula to a project emergency can help save the day.
Improving CX Through Simplicity and Security
Good customer experience starts long before a frontline employee interacts with a constituent. seamless cybersecurity is an essential factor.
Let’s Go Shopping for a Cloud Solution
This infographic offers an introduction to shopping cloud marketplace.
Life Beyond Twitter
How changes in Twitter may change how agencies reach their communities.
How to Truly Unplug on Vacation
Vacations make employees happier, healthier and more productive — if they truly leave work behind. Here are seven thoughtful ways to unplug.
Habit #4: Make Good Choices
Sometimes what’s intended to improve productivity slows things down instead. Here’s how to avoid those mistakes and make changes that really help.
Don’t Open the Door to Bad Actors: Protect Your Password
This blog explains the security importance of a password management platform.