Building CX on the Front Lines
Customer experience is a priority for government agencies. Here are six tips for improving it.
Modernizing Government Talent Acquisition: Six Private-Sector Strategies for More Effective Recruiting
Solving today’s government worker shortage is a battle that calls for fresh thinking and bold solutions. Here are some that work.
Top Supervisor Mistakes Not to Make
This webinar recap gives a brief overview of top supervisor mistakes.
How to Scale up Your Data Initiatives
When data is scattered across the enterprise, it may be impractical to pull it all together. But there are tools that let you reach it where it is.
A Cloud-Driven Business Model
Moving to the cloud requires a new way of thinking about budget. Here’s some expert advice.
The VA’s Electronic Health Record: Your Watercooler Conversation Guide to its History and Current Status
For anyone working with IT modernization or healthcare tech, the VA’s up-and-down experience implementing a electronic health record provides some good object lessons.
Get a Helping Hand Through Outsourcing
This report details how a managed services approach can lead to better constituent service.
Are You Braced for a Potential Breach?
This blog addresses real-life examples of creating a prioritized cybersecurity upgrade plan.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Every Project Needs a Plan
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.