It will take unprecedented transparency in four interrelated areas together with new processes and executive sponsorship to bring down the “red flag” of digital federal wildfire danger. That will be the focus of my blogs over the next several weeks.
Cybersecurity is everywhere. Major attacks dominate the media, agencies shape their strategies around security, and almost all new employees have to learn about computer safety tips when they start a new job. But despite this apparent pervasive quality of cybersecurity, many agencies still struggle to develop a clear to-do list.
The answer to better customer service in the public sector is a simple one, but not easy: “You have to listen, understand, and make connections.”
Whether it’s entering the White House or working with the Smithsonian, there are numerous government internships available.
The more digital engagement becomes culturally ingrained, the more vital it becomes to providing good customer service. To better reach customers, companies are using digital technology to promote, deliver, and enable innovative services that reliably create positive experiences for their target audiences. Now it’s up to government to meet this new standard.
Should your government agency or public service organization even speak up about a celebrity death? If you decide to share, how can you do so tastefully?
How incoming leaders make decisions will significantly influence the effectiveness of their choices.
The most effective way to create engagement I’ve discovered involves establishing “Passion Projects.”
As citizens demand greater engagement with their government, agencies are working to improve their digital presence to provide a citizen-centric experience. In Tuesday’s webinar, state and local government leaders and industry experts talked about the successful digital strategies employed by Louisville and the state of New York.
Three questions to help you decide if the benefits of information sharing outweigh the costs for your business.