Lessons That Will Always Remain Important
Here is a recap of some of our posts on leadership and customer service in government.
Numbers Don’t Lie: Making Data-Driven Decisions
Every data point is a puzzle piece with its own shape, function and origin. To get a complete picture that influences your decisions about everything from organizational change to user-friendly web principles to communicating within an organization, you have to start grouping things together.
Why Diverse Companies Outperform Their Peers
When it comes to building an effective workforce in the public sector, diversity trumps many other factors that play into the equation. That’s why diverse companies have been proven to outperform their peers.
7 Signs It’s Time to Quit Your Job
Change is hard. Finding a new job isn’t always easy and changing where you work can bring on stress. Even so, there are times when quitting your job is the best or only option you have.
6 Tactics for Returning to Work Post-Maternity Leave
Harvard Business School recently polled their alumni as part of their gender initiative. One finding was particularly interesting: About 37 percent of millennial women plan on interrupting their career to have children. That’s compared to 28 percent of Generation X women and 17 percent of baby boomers. In a time when more people are talkingRead… Read more »
How to Create a Customer-Centered Government
Learn about how to make government more customer-centered!
How Visibility is Transforming Quality of Experience
This blog post is an excerpt from GovLoop’s recent guide, Understanding State and Local Government. Download the full guide here. It’s a simple truth for anybody in government, and the citizens accessing government services: quality of experience matters. Think about it. Citizens want to be able to easily and quickly access information on city services and apply forRead… Read more »
Improving Human Capital Management with Analytics
In 2014, GSA launched a division dedicated to developing workforce analytics deliverables. The first of those deliverables was an interactive dashboard that visualized answers to common HR questions about new hires, separations, onboarding and more. Now, GSA has a turnover model for predicting future employee losses.
The Oversimplification Trap
While big data presents myriad opportunities for improving government, the challenges of interpreting massive data sets demand a higher level of analytical skills, as well as a healthy respect for the unpredictability of human nature.
Tips for Advancing Equity through Evaluation
Evaluation in public sector policies and programs is necessary to unpack the nuances of what is right and what is correct in order to move us toward a more equitable society.