Cook County Takes An Organizational Approach to Cybersecurity

It’s hard to imagine that just a few years ago Cook County, Ill., – the second most populous county in the country – had no centralized management strategy or directive for its various agencies’ IT security protocols and tools. Today, the county has both a central security office within its Department of Homeland Security and… Read more »

We Say It’s Lingo, They Say It’s Jargon: Using Plain Language to Connect with Our Customers

Simplifying language while preserving the technical underpinnings of a message can be a challenge — especially when you get pushback from your more technically-minded colleagues. Here are some things to emphasize to make sure plain language stays alive and well at your agency.