Tips for Handling Difficult People: Part 1

In this series of posts I will use Eddy’s It’s All Your Fault to explain what a high conflict personality is and how to deal with such personalities in the workplace. In this post (Part 1), I’ll explore the basics and some what-not-to-do tips. In future posts, I will explore tips for specific personality types… Read more »

How to Master the Informational Interview

They say that in government networking is the name of the game. One particular tool that can really help you make meaningful connections, as a young professional, is highly underutilized because few actually know its purpose or protocol: it’s called the informational interview. It’s okay if you’ve never heard of it. Prior to arriving inRead… Read more »

Transforming IT Operations to Delivery Efficient Business Services

You know how you expect all your technology to work smoothly? Think about how annoyed you get when your apps won’t update or your email won’t sync fast enough. “We expect applications to be available all the time and the experience to be perfect,” said Craig Chapman, Sales Manager and Customer Champion of ServiceNow. TheseRead… Read more »