Benjamin Franklin wisely said, “Tell me and I forget. Teach me and I remember. Involve me and I learn.” And while we are now three centuries past Ben’s time, it’s still relevant to understand the distinction between teaching and learning. In fact, a popular buzzword in the learning and training space, “learner-centered’ design,” revolves aroundRead… Read more »
The U.S. workforce is more diverse than ever before with four predominant generations working in the same business environment. Each generation is distinctly different than the next, which can prove challenging for employers — but it can also be an opportunity so long as you learn how to manage the multigenerational workforce effectively.
As technology continues to enhance our daily lives, we can’t help but want more- more out of our technology. Digital government has evolved out of this demand for services. However, these technologies can also be VERY disruptive to an organization. Disruption isn’t necessarily bad, but it does create monumental change and any change, big orRead… Read more »
Sometimes I get so caught up in my work that it’s really easy to go from one project to the next, without having the time to think about how my previous projects turned out. I’m not referring to the project outcome but more to the process: what did it take for us to get toRead… Read more »
There are many different paths to excellence in government service. The stories of our employees are intriguing and varied. Here is one path that may not be traditional, but has been successful.
Disengagement through lack of inclusion is pervasive in the federal government.
For the last seven years The Dallas Morning News (The News) has created a list of the Top 100 Employers in Dallas-Ft. Worth. The companies are large, medium, small, public, private, non-profit, and across all industries. From within each size category they select a Top CEO. Every year, The News solicits workplace nominations, and then employeesRead… Read more »
The volume, velocity, and aggressiveness of cyberattackers continue to increase. It’s not a matter of “if” an organization will be attacked — it’s a matter of “when.” And because of this reality, it’s imperative that organizations become more active in defending against attackers. So how do you increase your ability to detect, verify, and respondRead… Read more »
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. We all have an idea of what the citizen user wants. After all, we are citizen users. But once you’ve imagined a new customerRead… Read more »
Years ago, the town hospital was the community’s pulse: It was a place of birth, an employer, a counterpart in battling illness, and a source of health information. So for the people of Independence, Kansas, watching their century-old hospital close was a bitter pill to swallow. For the town’s residents, healthcare is now harder toRead… Read more »