Applying Human-Centered Design for Customer Service
Learn the three steps to any human-centered design process in order to create better customer services in government.
8 Ways To Show Your Coworkers You’re Thankful for Them
The holidays are a natural time to look back on the year and take stock of everything you have to be grateful for – and hopefully one of those things is a group of awesome coworkers who support you at your job! If so, take the time to show them just how much you appreciate… Read more »
How to Be a Leader When You Don’t Have the Title
There is no “right” way to be a great leader or manager, but you don’t have to be in a formal supervisory role to provide leadership to your team or your organization.
3 Things Your Millennial Leader Doesn’t Want to Hear
Millennials have been active in the workforce some time now, and they are moving into management and leadership roles in government and in private sector. With the advent of the millennial leader, expect changes. A new generation almost always means new rules.
2015: A Year of Achievement for Women in Government
I’ll be honest. As the author of a column on women’s rights and issues in government, it’s easy to get a little jaded at times. I slog through news about increasing gender pay gaps, underrepresentation in legislatures and agency leadership, and daily occurrences of workplace discrimination. Then, I catch myself thinking, “Geez, will it ever getRead… Read more »
22 Gift Ideas for Government Coworkers That Don’t Break Ethics Rules
Giving gifts to government colleagues is tricky business. At the federal level, strict rules govern gifts between government employees. What memorable gifts can you get for your government coworkers that follow the rules?
A Speedy Transition to Modernizing Your IT Network
It’s no secret that many federal agencies’ servers and networks are outdated and inefficient. They are unable to exploit the advantages of mobility, cloud, social networking, and big data analytics, limiting the ability of government agencies to effectively serve their constituents. So how can agencies improve their network IT? Many private sector businesses are transitioningRead… Read more »
Government’s Innovative Approach to Skills Sharing
Here’s how agencies are giving employees more opportunities to expand their skills, meet new people and learn about other parts of the agency.
10 Tips for Encouraging Accountability in Your Agency (and Quotes to Inspire It)
Encouraging accountability within your organization has a number of benefits. But, as you’ll learn from the 10 tips here, punishment isn’t the greatest motivator to encourage accountability. Instead, you’ll want to develop an environment within your team or office that supports accountability.
Should You Be a Data Scientist?
Paradoxically, given the breadth of what “data science” means, the specific training and expertise is often very narrow. Students and young professional need to be well informed of the options and their personal strengths in programming, analytics, or subject matter expertise to apply the output of data science to their academic training.