A Cloud-Driven Business Model

Moving to the cloud requires a new way of thinking about budget. Here’s some expert advice.

The VA’s Electronic Health Record: Your Watercooler Conversation Guide to its History and Current Status

For anyone working with IT modernization or healthcare tech, the VA’s up-and-down experience implementing a electronic health record provides some good object lessons.

Get a Helping Hand Through Outsourcing

This report details how a managed services approach can lead to better constituent service.

Are You Braced for a Potential Breach?

This blog addresses real-life examples of creating a prioritized cybersecurity upgrade plan.

EX for What? 3 Things You Need to Know About Employee Experience

In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.

Every Project Needs a Plan

Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.

Building a Pivot-Ready Organization

Moving to cloud-based services can help agencies respond more swiftly and efficiently to change. But it requires a clear strategy. Here are tips on how to build yours.