Continuous Improvement Creates Diversity and Inclusion Opportunities

“We allow our ignorance to prevail upon us and make us think we can survive alone, alone in patches, alone in groups, alone in races, even alone in genders.”  – Maya Angelou” Status quo as we know it in civil service work is changing — and FAST. There are increasing performance expectations, an aging population, decliningRead… Read more »

Transforming the Federal Citizen Experience

How do we reach more citizens and get them to truly engage with our services? That’s the question on nearly every government leader’s mind as they confront a changing technology landscape and new customer demands. At this morning’s Digital Engagement Breakfast, Natalie Fedie, VP of Client Success and Professional Services at GovDelivery, offered a few answers for how agenciesRead… Read more »

What 2016 Has In Store for Cloud Service Level Agreements

Whether you’re a stickler for standards or not, the U.S. federal cloud computing market is better off because of them. Thanks to the Federal Risk and Authorization Management Program (FedRAMP), there are now baseline requirements for securing cloud products and services in use governmentwide. But the work doesn’t end after an agency finds a FedRAMP-compliant vendor.Read… Read more »

Teaching vs. Learning: How to Move to Learner-Centered Design

Benjamin Franklin wisely said, “Tell me and I forget. Teach me and I remember. Involve me and I learn.” And while we are now three centuries past Ben’s time, it’s still relevant to understand the distinction between teaching and learning. In fact, a popular buzzword in the learning and training space, “learner-centered’ design,” revolves aroundRead… Read more »

How to Leverage Each Generation’s Strengths to Benefit Your Organization’s Bottom Line

The U.S. workforce is more diverse than ever before with four predominant generations working in the same business environment. Each generation is distinctly different than the next, which can prove challenging for employers — but it can also be an opportunity so long as you learn how to manage the multigenerational workforce effectively.

Tracking Disruptive Tech Changes in Gov

As technology continues to enhance our daily lives, we can’t help but want more- more out of our technology. Digital government has evolved out of this demand for services. However, these technologies can also be VERY disruptive to an organization. Disruption isn’t necessarily bad, but it does create monumental change and any change, big orRead… Read more »