How to Make Innovation Labs Work
Organizations are increasingly embracing Innovation Labs to leverage new ideas in a practical, actionable way and as a means for moving government forward.
Government Customer Service Isn’t Customer Experience
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
From Human Capital to Social Capital
For the sake of human capital, you may have the brains, technical ability, intelligence and competence to get the job started. But for the sake of social capital, have you got the connections to get the job done?
How to Use the 5 Tools of Leadership
Everyone uses tools. They are designed to make you more efficient or help you create products with higher quality. Using “tools” in your leadership role involves the same concept.
Too Long, Too Boring and Other Reasons Your Trainings Suck
If you’re a government trainer, you’ve probably heard a million and one excuses why people aren’t starting or completing your training courses. And while you can’t force everyone to do what you want (unless it’s required training), there could be several aspects of your course that are deterring the masses. Luckily, you can make yourRead… Read more »
FITARA Scores Reveal Areas for Improvement
The first FITARA scorecards were released earlier this month by the House Oversight and Government Reform Committee’s Subcommittee on Information Technology, and the results weren’t great.
There’s No “I” in Federal Team
It should come as no surprise that government work (on any level), particularly in the federal sphere, requires complete teamwork. Unfortunately, there are some inherent discrepancies when dealing with rotating political leadership with the approach of a new administration. But there are ways in which executive leadership can improve the system from within after suchRead… Read more »
Beat Holiday Stress By Being Grateful
A consistent practice of gratitude is what’s really good for you. Besides personal perks like improved physical and emotional health, being a grateful person can help you reach your career goals. It helps you be more likable, makes you a more effective manager, helps you network and get mentors, and improves your decision making capabilities… Read more »
How to Provide Feedback in a Constructive Manner
On average, an adult needs to hear the same thing three times from three different sources to truly understand/internalize that knowledge. The SBIR model can help.
Using Data to Find Your Perfect Federal Agency
In the private sector, you wouldn’t join a new company without first looking at their workplace culture, right? Of course not! You want to be happy, supported, and provided with opportunities to grow, so you do your research before accepting an offer. However, you might think of government – particularly the federal government – asRead… Read more »