This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Despite government investing more time, resources, and knowledge into their customer service initiatives, constituents still don’t seem to be fully satisfied. According to leadingRead… Read more »
According to recent study, most people spend only 30 minutes considering whether to choose a new plan or re-enroll in their previous plan during open enrollment. It’s in your best interest to spend as much time as necessary to make this decision, as it can greatly impact how much you’ll spend in the coming year… Read more »
From forging a unity of effort in homeland security to strategizing today how to field the U.S. Army of tomorrow; to pursuing affordable housing, eliminating fraud, waste, and abuse in healthcare, and securing cyberspace, our most recent issue of The Business of Government magazine delves into a diverse set of topics and public management issuesRead… Read more »
I recently completed my 12-week stint as a GovLoop featured blogger, and it’s been a blast! So if you’re considering applying for a future featured blogger spot, I’d like to share my experience with you. Being part of the GovLoop blogging team was a very enjoyable part of my autumn, even though I have aRead… Read more »
In less than a year and a half the Digital Accountability and Transparency Act of 2014, better known as the DATA Act, will require all US federal agencies to report their spending information to the American public. So why does it matter? Passed with the intention of improving government financial transparency and reducing budget waste,Read… Read more »
The public shift to mobile has been swift and astounding. To make mobile work for government — and consumers who expect 24/7 access — agencies should consider three things before undertaking mobile projects.
Your coworkers on the IT team are not the only ones who should feel responsible for cybersecurity in the workplace. Every employee, either on campus or at home, should feel accountable for the security of their networks and devices. With the increasingly interconnected world we live in today, there are unfortunately constant and countless opportunitiesRead… Read more »
When you think of today’s top brands, which ones come to mind first? Maybe you think of Apple and its reputation for leading the world in innovative technology and beautifully designed products or Nike for inspiring and clothing today’s top athletes. Developing your brand is the single most important asset to an organization. “Brand isRead… Read more »
Positions are the what, and interests are the why. Seems pretty basic; I guess I could stop right there, but let’s go on. As a mediator it is important to help each party explore not just what they want, but why they want it. This leads to a deeper discussion and better understanding of eachRead… Read more »
If you’re like me, you take so much for granted….your freedom, your coworkers, your relationships. Here are the basics of keeping your coworkers encouraged.