This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Customer service in government is not exactly stellar right now. Today, citizens expect seamless experiences similar to what they demand of the private sectorRead… Read more »
This blog post is an excerpt from GovLoop’s recent guide, the The Future of Cloud: 5 of the Latest Cloud Computing Trends in Government. Download the full guide here. The great cloud migration in government is well underway. How various government agencies support the cloud will differ depending on whether the agency is federal, state or local.Read… Read more »
Wouldn’t it be nice if there were a manual on all things life? You might even settle for a manual that helps you prepare for the digital age of government. Unfortunately, it does not exist – yet. However, there are experts out there like William Eggers who provide us with some tidbits about how toRead… Read more »
Government must use everything at its disposal to attract, hire, and retain the best possible workers. Below, I’ve shared nine low- or no-cost tips on finding the best and brightest for your agency.
Chances are in federal government: you will be on a team with individuals spanning all generations. And that can be frustrating for everyone.
Still don’t have a Halloween costume? That’s ok! We’ve come up with six costume ideas that you can probably pull from your own closet. The best part? Each of these costumes celebrates an accomplished woman in government. Pick your favorite and show your support for ladies in the public sector! Madeleine Albright If you happen toRead… Read more »
Ever wondered what it’s like to be a Cyber Linguist or a Data Scientist? The National Security Agency is rolling out a nationwide initiative that lets you test your chops at solving real-world cyber scenarios.
How do people make the most of conferences they attend? I decided to ask my friends and colleagues for their insight and here are some of the great tips they offered.
We live in a world where we are concerned about the now. We tend to forget to think a bit more long-term than that next term paper or assignment. But we should think long-term about our retirement funds. Govies need to be aware of them and particularly what the Thrift Savings Plan (TSP) has toRead… Read more »
My new team has three positions: one open, one filled, and one person had just resigned but was still on the job for a few more weeks. My first task? Ensure each one of the people in these positions is successful. But how?