Many customer experience (CX) nerds in the public sector are wondering “What will happen to Biden’s CX Executive Order?” Here’s some context on how CX-related executive orders have played out in the past, and some hypotheses about what lies ahead.
Organizations often fail to adequately prepare new supervisors for success, which affects both human and financial capital. But investing in structured, pre-supervisory leadership development programs can make a world of difference.
It’s that time! Apply to join GovLoop’s 2025 Featured Contributor program — a chance for government and industry professionals to share their knowledge with, and be recognized by, a community of 300,000-plus public-sector employees, industry partners, and other knowledge experts.
A zero-trust architecture (ZTA) security approach is essential for federal agencies. It requires continuous verification and strict access controls to protect sensitive government data. Unfortunately, several hurdles can obstruct agency efforts to make the most of zero trust: Regardless of the challenges, agencies must step up their game and take advantage of AI, automation, andRead… Read more »
Public-private partnerships are essential for addressing critical challenges like climate resilience and smart cities, leveraging collaboration and innovation while prioritizing robust security, privacy, and ethical standards to build a sustainable future.
When it comes to change, we’re all a bit chameleon and a bit badger: Some of us embrace change and others resist it. But the healthiest strategy is to balance the two approaches. Here are tips on doing that.
Skeptical of AI? This article explores the parallels between AI and past technological revolutions. From “devil wagons” to microwave ovens, history shows that fear of the unknown is nothing new. Discover how AI could be the next game-changer in our evolution and learn practical strategies to embrace this technology responsibly.
Imposter syndrome, or a persistent feeling of self-doubt, has taken hold of us all at one point or another in our careers, no matter how qualified we are. During the recent NextGen Government Training Virtual Summit, guest speaker and best-selling author, Tiana Sanchez, shared her personal experiences and offered advice on overcoming imposter syndrome toRead… Read more »
Automated patching is key to strengthening an agency’s cyber defenses. Comprehensive, strategic patch-management includes infrastructure audits, risk assessments, alignment with federal guidelines, automation, and agencywide collaboration.
As government agencies deploy AI and machine learning (ML) to fulfill mission-critical functions, data readiness — the preparation of data to be accurate, accessible, secure, and fair — becomes critical. Data readiness is more than technical setup; it’s the foundation that ensures AI systems deliver reliable insights, support equitable decisions, and maintain public trust. TheRead… Read more »