Design Your Services with Citizens at the Center
Discover how human-centered design can improve constituent services and employee engagement.
Making Government-Ready AI: A Shared Journey
Whether your agency is eager or hesitant to adopt AI, the technology is here. And you can get started safely.
Listen to Employees, Improve Outcomes
A human-centered approach to managing people, one that includes listening to what they need and analyzing experience data in real time, can help agencies attract and retain a strong, satisfied workforce.
Virtualization as a Bridge to the Cloud
This article shares the benefits of using virtualization in a cloud environment.
Maximizing the Power of IoT and OT in Federal Agencies
Pairing the Internet of Things (IoT) with operational technology (OT) is an innovative way for federal agencies to optimize their existing tools and deliver revolutionary remote management. The potential of the IoT/OT convergence is boundless.
The Case for Accessible Communications Technology
Collaborative technology has erased physical barriers that once made it difficult to meet face-to-face and work on documents simultaneously. But disabled employees and other workers often need special accommodations — closed captioning, for instance — that allows them to access modern communications technology.
Three Key Questions for Being an Authentic Leader
Authenticity starts with knowing yourself — your values and your gifts. Here’s how to build your authenticity at work.
5 Biggest CX Barriers Unveiled
This is a quick recap of the December 12 CX CoP session.
Provide a Modern Employee Experience
Are outdated HR processes making it harder to recruit younger employees? Here are some ways digital workflows can help.
The Pitfalls of Building Your Own Generative AI Solution
The allure of building your own generative AI applications may be irresistible — but it’s not as straightforward as it seems.