Are you faced with an ethical dilemma? Work through this handy checklist from CRMlearning based on “Ethics 4 Everyone” by Eric Harvey and Scott Airitam. Before you take action, ask yourself… Is it legal? Does it comply with our rules and regulations? Is it consistent with our organizational values? Will I be guilt-free if I doRead… Read more »
What is one thing managers can do to increase creativity, productivity, and commitment by their employees? A recent study by two psychologists, Teresa Amabile and Steven Kramer, concludes: “If you focus on supporting the daily progress of people working in your organization, you will not only foster the success of the organization but also enrichRead… Read more »
There are a lot of stereotypes about people who work in government. Meet real government employees though and you quickly realize that most of the negative stereotypes are unfair. No matter where in government you work, and whether it’s at the local, regional, or national level, chances are that you’ve got coworkers that fit one ofRead… Read more »
Mentoring has long been an effective informal career development tactic in many government agencies. In a testimony to Congress, the U.S. Office of Personnel Management’s Associate Director and Chief Human Capital Officer Nancy H. Kichak described the use of mentoring by federal agencies: “Mentoring is critical and can happen in many ways – through formalRead… Read more »
In yesterday’s online training, “Full Disclosure: How Governments Can Best Display Financial Transparency to the Public,” audience members visited the City of Chattanooga – virtually of course – to get a glimpse into the City’s brand new Open Budget Application – launched only three days ago as a subset of their already welcomed Open DataRead… Read more »
This blog post is an excerpt from GovLoop’s recent guide, Forecasting the Cloud: Eight Ways the Technology is Changing Government. To download the full guide, head here. Today, the latest buzzword in government agencies is data. The need to store data is continuing to grow at a rapid pace as agencies are finding new waysRead… Read more »
An informal mentor can be a great career development resource, whether you are trying to manage work/life balance, navigate career decisions, or develop new skills.
I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »
In my newspaper reporting days, when I started really digging into stories, I would run into two basic types of sources. One type would decline comment or be defensive, even if the news story is directly about them. Sometimes it was carried to an extreme, such as an encounter I had way back in theRead… Read more »
By now we all know that federal customer experience (CX) is disastrously weak, and that improving it will boost both agency operations and the health of the political system. We’ve also seen some pockets of hope popping up, as I predicted a few months ago. For instance: The Department of Education’s new portal is complete,Read… Read more »