Welcome to the second installment of this series on Congressional action that could impact federal customer experience (CX). As I said in my first post, the purpose of this series is to help federal CX advocates track bills that could impact federal CX. That way, we can suggest improvements, help good ideas become law, andRead… Read more »
Perhaps you or somebody you know was a victim of one of the security breaches at the Office of Personnel Management. After all, 21 million people were affected by having their personal records stolen or compromised. The incident was one of the central topics at the breakout session titled “Cybersecurity Best Practices: Have Good CyberRead… Read more »
There’s no question that presenting a professional appearance is important if you want to do well in your career. A professional appearance isn’t just a matter of checking all the right boxes when it comes to experience, skills, and knowledge – it’s about proving to your bosses, coworkers, and contacts that you’re a reliable personRead… Read more »
When was the last time you savored every word in a five paragraph-long email? Or managed to endure an hour-long meeting without zoning out at least three times? Just because your answers were “never” to both of those questions doesn’t mean you have an abnormally poor attention span; it means that there is a disconnectRead… Read more »
GovLoop’s online social cast, Your Building Data is the Source of New Savings and Efficiencies for Energy, Operations & Space Management, sought to understand the ins and outs of smart buildings with an expert panel: • Steve Sakach, Assistant Commissioner, Office of Facilities Management, Public Buildings Service, General Services Administration • Don Coffelt, Associate ViceRead… Read more »
“Hey, Eric! Nice bow tie. By the way, your performance at last week’s meeting was terrible. That’s a sharp suit you’re wearing!” What you just read is known as a “compliment sandwich.” And Virginia Hill from the Partnership for Public Service explained in the session she led with Jonathan McGee on leading from your levelRead… Read more »
The American public often gets sidetracked from important issues. Reality TV and celebrity news distract us from important government discussions and policy problems-like science. Yawn. Science? There’s only so much Bill Nye the Science Guy I can watch. Sheril Kirshenbaum, director of The Energy Poll at the University of Texas, reminded us why we should careRead… Read more »
Government rebels from all walks of life spanning a range of government agencies united in full force at this year’s NextGenGov’s summit, and it was inspiring. Now, these rebels were not your stereotypical outliers or black sheep; the packed room included a Fellow from the State Department, a Medicaid expert from Wyoming, and a ManagementRead… Read more »
The story of defending America with sticky notes, or why government needs a generation of young innovators to spread design thinking, tells the story of a small group of young govies who set out to bring innovative ideas and creative processes to the Pentagon. They failed, they learned, but now, they are succeeding as changeRead… Read more »
Every year, millions of people are diagnosed with cancer. While current treatments cure about half of the people who develop cancer, many are not so fortunate: last year, 580,000 people died of cancer in America alone. In his over 40 years spent as Chief of the Surgery Branch at the National Cancer Institute, Dr. SteveRead… Read more »