I am attending the Florida Sterling Council’s Annual Conference in Orlando next week as a Sterling Examiner going into my fourth year. Sterling is the Florida Governor’s version of the nationally recognized Malcom Baldrige Presidential program; they are not-for-profit and serve both public and private entities. Both programs are dedicated to improving the performance ofRead… Read more »
In my newspaper reporting days, when I started really digging into stories, I would run into two basic types of sources. One type would decline comment or be defensive, even if the news story is directly about them. Sometimes it was carried to an extreme, such as an encounter I had way back in theRead… Read more »
By now we all know that federal customer experience (CX) is disastrously weak, and that improving it will boost both agency operations and the health of the political system. We’ve also seen some pockets of hope popping up, as I predicted a few months ago. For instance: The Department of Education’s new portal is complete,Read… Read more »
Paper paper everywhere, but not a drop of efficiency to be seen. That could be the mantra of government workers everywhere, who, in order to perform their important duties for citizens, often have to shift through mound and mounds of internal and external paperwork to get anything done. From clerks who must deal with enormousRead… Read more »
During GovLoop’s May 21 online training, Become A Smart Community Using Tools You Have, But Probably Don’t Know About, Esri’s Director of Government Markets, Christopher Thomas, and Hub Program Manager, Brenda Wolfe, demonstrated how geospatial technology enhances efficiency across the public sector. GIS apps on the ArcGIS platform are immediately deployable and easily configured forRead… Read more »
“A long time ago, in a galaxy far, far away…” Actually, this is happening right here in our government. Yes, it’s true: DoD has become the new and modern Death Star! Okay, maybe not quite. But there is a super laser technology now used by the Navy, thanks to Peter Morrison, Program Officer at theRead… Read more »
Change is constant. The best government leaders know how to make it an expectation, rather than something to be feared.
You’ve probably heard something about the DATA Act, the first U.S. open data law that requires all federal agencies to standardize and publish their spending reports. However, do you know how that Act came about? More importantly, do you know how and when it will be achieved? Below we offer a brief timeline to offerRead… Read more »
When I got my first career-path job after college, there was a lot I didn’t know about working in an office full of people who came from different backgrounds. I’d just moved to California and my New York communication style could come off as brash and blunt. I was often defensive and I unintentionally put people on the defensive.Read… Read more »
Originally posted on the GovDelivery blog. You have learned how to create and implement organizational objectives and develop a target audience. The next step is to unfold your brand.Step three of the public engagement series will give you a better understanding of what branding means to government organizations and how to set a foundation for allRead… Read more »