How to Master the RFP Decision Making Process
Evaluating vendor’s responses to RFPs is an essential — and sometimes frustrating — part of the acquisition process. Here’s some advice on how to make those decisions.
Seniors, Accessibility and CMS
Older Americans often have sight, hearing, mobility and cognition disabilities that make internet use difficult. The Center for Medicare & Medicaid Services (CMS) is making its web presence more senior citizen-accessible.
Customers Come First With a Human-Centered Design Approach
This infographic explains the basics of human-centered design and its importance to customer service.
A Rejection of Hustle Culture – Discussing Quiet Quitting in the Workplace
Hear from a workplace expert about the impact of quiet quitting on the workplace.
Sunshine Week 2023, Part 2: What Is FOIA and Why Does It Matter to You?
The Freedom of Information Act is a vital tool for government transparency. Here’s an update on how it works.
At Your Service: A Case for As-a-Service Solutions
This report details how as-a-service solutions can save agencies time and money while increasing efficiency.
Courage: A Necessary Ingredient for Any Effective Enterprise Risk Management Strategy
Here’s how VITA’s former CIO sees courage and its essential role in forming any agency’s enterprise risk management strategy.
Doing More with Less: How Public Agencies Innovate to Deliver Quality Services
Innovation doesn’t have to be the enemy of providing reliable services — it can help agencies do more with less. Here are some tips on how it’s done.
Sunshine Week 2023, Part 1: What Does Government Transparency Look Like in 2023?
Sunshine Week, March 12-18, is an annual event honoring the idea that government functions best when it operates in the open. Here’s Part 1 in a series of posts about the state of federal transparency in 2023.
How to Motivate and Empower the Five Most Challenging Workplace Personas
Dealing with difficult personalities in the workplace can be tough. Learn how to identify, motivate and empower the 5 most common personas.