Mitigating Insider Threats With Big Data

The following is an excerpt from our recent Industry Perspective, Why You Need Improved Operational Intelligence for Big Data, which you can read and download for free here. Insider threats present a unique challenge to government agencies, in part because what may be normal activity for one employee could be abnormal for another. In largeRead… Read more »

What The Public Wants From a Government Twitter Account

I’m going to go out on a limb here and say that the average citizen feels like they don’t know what the hell is going on in Washington. I feel fairly confident in drawing this conclusion because every time, or nearly every time I talk to someone outside the Beltway they say something like thisRead… Read more »

Technology Revolution at the EPA Works to Clean Our Water

Since the formation of the Environmental Protection Agency in the 1970s, the agency has been flooded with paper reports that detail self-proclaimed emissions, pollution, and toxic releases from companies across the United States. The excessive amount of paper has made it more than difficult to detect or monitor fraudulent reports – perhaps an irony forRead… Read more »

The Tech Loop: Big Data and March Madness

The Tech Loop is a weekly compilation of the latest happenings in government technology gathered from around the web. This week’s topics include cloud, IoT, cybersecurity, and big data. Cloud 3, 2, 1. Cloud liftoff. It’s been a little over four years since then-federal CIO Vivek Kundra announced a cloud-first policy as part of theRead… Read more »

Bye, Data Centers

Exit first, get in second. Either I’m talking about some parallel universe or the steps to consider when entering the cloud that were discussed in yesterday’s online training, Tips for Managing Your Hybrid Cloud Environment. Expert panelists Chuck Aaron, PMP, Deputy CIO for IT Services and Operations at the Federal Communications Commission (FCC), and AdamRead… Read more »

Behind the Screen: Spike at OpenOakland

At GovLoop, we’re always looking for tips and tricks to enhance productivity at the office. However, time management and career learning and development don’t have to be as dry and boring as they sound. For inspiration, we’re reaching out to GovLoop audience members, asking them to give us a run-down of their daily habits andRead… Read more »

What Links Customer Experience And Innovation? The Right Question

Chris Dorobek’s March 18, 2015 program, “The Lowdown on Digital Services,” didn’t focus on innovation, but his guests’ ideas were all about it. Martha Doris, Rick Parrish, and Hannah Moss described Federal Government efforts to improve customer experience. Their comments about value as the point of a good customer experience are what innovation is supposedRead… Read more »

When Your Colleague is the Customer

As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency.  These internal customers deserve our best customer service, too. What does really great internalRead… Read more »