Internal customer surveys are a good way to find out how support services are functioning, and they can yield valuable insights that promote innovation, help retain talent, increase job satisfaction and encourage continuous improvement. They can also increase the overall performance of the government, because an organization that cares about its employees’ opinions and acts… Read more »
There aren’t a ton of professional, work-place issues in which women currently have a clear advantage. (We’re trying to change that, which is why we have GovFem!) However, when it comes to getting dressed for a 100-degree workday, we are the clear winners. In most professional settings, men have to wear pants and a button-down, maybe even aRead… Read more »
Perceptions When you think of New Zealand, what probably comes to mind is what you’ve seen in movies like The Hobbit trilogy: lots of wide, green vistas and many, many sheep. Which is true for the most part, especially the bit about the sheep. But no orcs. Maybe you’ve come here on vacation. After all,Read… Read more »
If you’ve ever come back from vacation and thought it would have been less stressful just to have stayed at work, you’re not alone. According to a survey by Glassdoor and Harris last year, employees are on average only taking 51% of their available time off – and 61% of those who took a vacation reportedRead… Read more »
GovLoop’s 4th Annual Government Innovators Virtual Summit is next week!! In anticipation of our all-day event, each week we’ll share snippets of information that will be elaborated on throughout the trainings. The free summit will be on April 22nd, starting at 10 AM ET — be sure to check out the schedule and register soRead… Read more »
It’s National Volunteer Week and as a former AmeriCorps NCCC FEMA Corps member, that makes it a pretty special time for me. I donated ten months of my life right after college to national service. From August 2013 to May 2014, I got to travel the country while experiencing what working for a government agencyRead… Read more »
Capturing the value of ‘Big Data’ has emerged through the alliterative measures of “v.’ The growth of “v’s” usually has applied to “Big Data” but applies to all data. As in cosmology, questions arise how big “Big Data” is and can there be a limit to how much it can expand. So far, the gravityRead… Read more »
The GAO released a report last month calling for better management of substandard employees. According to the report, the government could benefit from better performance management training and use of tools to address underperforming individuals. Dealing with underperforming employees can be difficult, and can lead to some awkward conversations. Here are some of my favorite tipsRead… Read more »
Everyday, cyberthreats are growing in number and sophistication. As each new exploit is exposed, it leads one to wonder what else is vulnerable in the federal government’s vast network architecture. And with limited resources and trained personnel, it is increasingly difficult for government to keep up with the advanced capabilities of cyber adversaries. In response,Read… Read more »
Written by Neli Coleman, Director of Product Management for Experian Public Sector According to a May 2014 Governing Institute research study of 129 state and local government officials, 43 percent of respondents cited identity theft as the biggest challenge their agency is facing regarding tax-return fraud. Nationwide, stealing identities and filing for tax refunds has become oneRead… Read more »