As government leaders, we place a high priority on serving the public well, and rightfully so. But often our customers not only external to our organizations; our customers are often our colleagues in the next office, or in a nearby agency. These internal customers deserve our best customer service, too. What does really great internalRead… Read more »
When I was working as a house manager at a regional theater, I used to ask concessions stand interviewees what their second favorite Disney movie was. It always caught people off guard – it’s not something most people can answer off the top of their heads – and got at the heart of the interviewee’sRead… Read more »
If you’re like most people, interviews may cause some anxiety. These tips will help you shake off your nerves and deliver a knock-out interview.
Just a few years ago, infographics seemed to be the hottest type of content online. Lately, the shine has worn off as bad infographics inundated the internet. High-quality infographics still can rise up from the flood of drivel. Infographics are not inherently bad. When infographics are designed well they simplify complex information and can make boring topics interesting. Eye-catching visualsRead… Read more »
Gummy bears, double-stuffed Oreos, birthday cake, buffalo wings, chocolate chip cookies from Costco, Taco Bell and homemade fudge – yes please! No I’m sorry, I actually meant to say no thank you (but in my heart I still meant yes). These are just a few of the goodies I’ve encountered on a regular basis atRead… Read more »
Starbucks CEO Howard Schultz has asked employees at his 7,300 stores in the U.S. to voluntarily write #RaceTogether on their coffee cups of their customers as a window to talking about inclusion with his baristas. While he should be commended for his corporate responsibility to initiate conversations with customers on race relations, his approach addressesRead… Read more »
The government has one of the biggest customer bases – the whole United States. Digital services are being used increasingly to enhance the citizen experience for government functions. GovLoop’s recently released guide, “The Future of Digital Services: Five Trends Transforming Government” gives readers the inside scoop on the customer-facing digital world. Listen to the ArchiveRead… Read more »
This post is an interview excerpted from GovLoop’s recent guide, The Future of Digital Services. In the guide, we explore five trends that are transforming the way government serves citizens in the digital age. There’s more to digital services strategy than placing information online. You also have to draw citizens to your portal and getRead… Read more »
A vacation is having nothing to do and all day to do it in. ~ Robert Orben By the time you are reading this, my husband and I will have returned from a weeklong vacation in San Francisco, California. I love taking vacations. There is nothing like decompressing and relaxing from the busy and oftenRead… Read more »
I had a friend who always said, “As quiet as it’s kept…” meaning he would call out the so-called “elephant in the room”; the topic that no one wants to talk about. You could expect to hear… “As quiet as it’s kept, the only reason they laugh at Uncle Herb’s corny jokes is because he givesRead… Read more »