As GovLoop has reported, customer service is essential to the agency of the future. Fortunately, advances in technology are allowing agencies to excel in delivering customer service. For example, social media allows customers to engage directly with organizations while analytics allows companies to learn how to serve their clients. In public and private agencies realRead… Read more »
GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. In our resource guide titled, “Addressing the Complex Challenges Facing Today’s Acquisition Professional,” one of the critical success factorsRead… Read more »
Preparing for and writing a bid proposal can be a long and stressful time for many business owners looking to enter the world of government contracting. With so many details and usually a several people involved in the process it’s easy to make a mistake or two along the way. Here are is a listRead… Read more »
The United States is the world’s single largest buyer of goods and services, each year spending over 7 trillion dollars in public procurement. This makes the U.S. government the most reliable customer for business of all sizes selling everything from environmental services and products, lighting, office supplies, construction, and technology to name a just aRead… Read more »
From the Air Force to Health and Human services, 2013 proved to be an exciting expensive year for government contracts. These large federal contracts run into the billions, so smaller businesses or companies will have a more difficult time competing. However, for any contractor of any size, it is interesting to see what the governmentRead… Read more »
By Clarence Pittman, CFCM Imagine a college football game day – large crowds of fans, student colors, marching bands, and the cacophony of noise. Once the last touchdown is scored and the crowds leave, the crew that remains behind has the important job of ensuring things are brought to a close and all is inRead… Read more »
By Tom Kuhn, PhD, Fellow As we move further into an unprecedented era of tighter budgets and post war downsizing, it makes sense to implement Better Buying Power 2.0, the directive published by Frank Kendall, Undersecretary for Acquisition at the Department of Defense (DoD), in April 2013. Bottom line – if you are a programRead… Read more »
Some of the most innovative ideas in government aren’t coming from the C-Suite, but from university students. Each year Governing Magazine hosts a competition for university students looking to change the way government works. It’s called thePublic Policy Challenge and it’s goal is to think through the entire process of an idea, from concept toRead… Read more »
What metrics define a successful procurement? Is it the time it takes to go from an RFP to a new contract? Is it the number of disputes on a particular contract? The metrics around procurement are murky at best. But the National Association of State Chief Information Officers is trying to clear up some ofRead… Read more »
GovLoop and Integrity Management Consulting are proud to present a 12-part series called “Conscientious Contracting: A Thoughtful Approach to Acquisition and Program Management,” that aims to address common challenges and achieve new efficiencies in government procurement. My wife and I just celebrated our ninth wedding anniversary. As I look back over the past decade, itRead… Read more »