Contract specialists aren’t trained in customer service. Despite this being a huge part of our job, I don’t know of a single contracts person who has had a class on customer service paid for by the government. It’s just not considered. One way to deliver customer service is simply getting to know your customers onRead… Read more »
With the end of the fiscal year upon us, the “feeding frenzy,” as I like to call it, is in full swing. With possible sweeping budgets on the horizon through sequestration, and overall declines in revenues, agencies are unloading end-of-year dollars at a dizzying pace. It should be particularly good times for small businesses, asRead… Read more »
Whether dealing with highly classified intelligence data or managing bring your own device (BYOD) policies, security has been one of the biggest hurdles to a mobile government. NIST recently issued its draft recommendation for securing mobile devices for government agencies, which include: Enforcing Security Policies Data Communication and Storage User and Device Authentication Solutions RestrictingRead… Read more »
On today’s program Disabilities — we talk about disabilities and we think of wheelchairs… or even Oscar Pistorius, the South African sprinter “Blade Runner” — “the fastest man on no legs.” But as Baby Boomers are aging, more and more people have to deal with disabilities. And we never forget about veterans. What is theRead… Read more »
Chairman of the House Oversight and Government Reform Committee, Darrell Issa of California, sent a three paged letter to the government’s inspectors general (earnestly) asking for more communication alerting Congress when serious violations are under investigation. Darrell Issa wants inspectors general to loop in Congress The letter cited the 2010 $823,000 GSA spending spree inRead… Read more »
The Small Business Administration has issued what is arguably one of the most significant proposed rules for small businesses in the past decade. The proposed rule implements Section 1331 of the Small Business Jobs Act, signed by the president in September 2010. Section 1331 of the Jobs Act requires SBA and OFPP to establish regulationsRead… Read more »
GovLoop is proud to announce our latest guide, The GovLoop Guide: Navigating the Digital Government Roadmap. Technological advancements have enabled government to improve how services are delivered to citizens. This guide focuses on the technology that has enabled government to increase productivity, improve performance and innovate proactively. Throughout this report, we highlight the top trendsRead… Read more »
“Today, the Federal Government is about 25 percent of GDP. The last time the budget was balanced, it was about 21 percent of GDP. So whether the government is a fourth or a fifth of GDP, it still plays an enormous role in the overall competitive posture of the nation. That is, the higher governmentRead… Read more »
Providing the highest level of customer service is paramount for any industry. For the federal government – whether it’s the I.R.S or the Department of Veterans Affairs – a diverse audience of citizens, military personnel and other government employees make the requirements of good customer service more complex than in other businesses. A new bipartisanRead… Read more »
Networx — it is the big federal telecommunications contract. Of course, the federal government spends big bucks on telecommunications services. In fiscal 2007, agencies spent some $960 million on telecom services, according to the Government Accountability Office and that was 2007. Back in 2007, GSA awarded a new contract for federal telecommunications services — Networx,Read… Read more »