Artificial intelligence (AI) has the potential to drastically improve the efficiency and efficacy of public health communications. But it isn’t a magic wand, and agencies must remain vigilant about potential AI risks.
New employees face many onboarding challenges, including learning how to ask for and access agency information. Answer engine technology, though, is revolutionizing the process.
AI technology has fascinating prospects for society, but there also exists a spectrum of potential negative and unconventional outcomes, including AI-driven phishing attacks.
The answer engine is a groundbreaking solution that harmonizes the power of large language models — such as ChatGPT — with the irreplaceable insights that knowledge management professionals can offer.
Getting used to AI can be an uncertain journey. Will it raise the quality and speed of your output? Will it expand the scope of your job, or put it at risk? Find out what an expert thinks.
If an agency wants to transform how it uses data, it needs to reimagine three core pillars of its data ecosystem: people, processes and technology.
A modern approach to data collection, powered by geographic information system technology, helped Los Angeles County better track its homeless population.
Organizations must curtail their use of manual systems and leverage all available data, structured and unstructured.
A federal management directive (MD-715) will help agencies create effective equal employment opportunities. Here are four ways it will reshape how organizations approach diversity and inclusion.
The Management Directive (MD)-715 is a tool that helps federal agencies create effective equal employment opportunity (EEO) programs for all federal employees. Here are four major changes that MD-715 will usher in.