Innovations in Data: Give People Time to Figure Things Out
Sometimes, the best thing a leader can do is let employees work things out for themselves, especially when it comes to data-related issues.
Analytics
Innovations in CX: Gauging Engagement
Agencies looking to design innovative customer experiences should consider two opportunity areas: the types of constituent engagement that really matter, and the rol
Nurturing the Future: Essential Skill Sets for Government Employees in the Age of Generative AI
The emergence of generative AI raises important personnel questions: What skill sets do government agencies need to hire or develop? And how can answer engines remove some technical burdens?
Modernize Without Losing Your Legacy
An integration platform can help bring existing data systems together without losing the value of legacy applications and business rules. Learn more about the benefits of iPaaS — integration platform as a service.
Innovations in Data: Put Digital Twins to Work
Better data and better analytic tools mean more accurate — and more useful — digital twins.
How Is AI Different From Other Forms of Automation?
Artificial intelligence (AI), unlike other forms of automation, can learn and generate ideas that elude humans. But what does AI “learning” actually mean? Here are the basics.
Building a Pivot-Ready Organization: A Cloud Culture
Every agency employee needs to embrace IT transformation for change to really happen. That’s certainly true when organizations transition to greater use of cloud services.
Government Must Understand the Types of AI to Effectively Implement
Artificial intelligence is not a singular technology — there are, in fact, many types of AI, each with unique uses and concerns for agencies to consider.
Demystifying Generative AI Myths: Why It All Comes Down to What You Feed It
Artificial intelligence technology, including generative AI and large language models, provide many important capabilities, but there are misconceptions about how effective AI actually can be.
5 Ways to Work Down Your Backlog
In government, tasks and processes can easily become backlogged, but there are five strategies to help you scale down the growing pile of work.