Help People by Doing Their Paperwork Automatically
Automating processes internally so that the public doesn’t need to go through manual processes can help save people time and get them the help they need.
Analytics
My Favorite Contract Type: Time-and-Materials-Hours (T&M) – Part 1
Federal acquisition rules can be a complicated business. Here’s a primer on what time-and-materials and labor-hours contracts are and why they’re so important.
What State and Local Agencies Can Do When They Can’t Hire the Cyber Talent Gap Away
A staggering number of organizations lack the cyber talent they need to protect against cyberattacks. But agencies that deploy certain strategies can help compensate for their staffing shortage.
GovGPT: How Governments Can Make Use of Generative AI and ChatGPT
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Analytics for All – A Case for Why Data Must Be Accessible
This article shares why data analytics should be available and accessible to all.
5 Practical Tips for Using Data
Data offers agencies so many possibilities for better-informed decision-making. Here are five opportunities.
Defining Data Equity
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.