GovGPT: How Governments Can Make Use of Generative AI and ChatGPT
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
Analytics
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Habit #5: Measure Productivity Productively
You can’t tell you’re improving productivity if you can’t measure it. Here are some tips on how to make the most of your productivity metrics.
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Analytics for All – A Case for Why Data Must Be Accessible
This article shares why data analytics should be available and accessible to all.
5 Practical Tips for Using Data
Data offers agencies so many possibilities for better-informed decision-making. Here are five opportunities.
Defining Data Equity
Data equity accounts for social factors and includes the experience of the underserved in the community. Here are three agencies that bring equity to their use of data.
Maps Fuel Funding for Equitable Traffic Safety in Louisville
Maps and GIS analysis helped transportation planners and engineers in Louisville prioritize roadway safety improvement projects by identifying high-risk corridors and vulnerabilities in communities.
Massachusetts Citizens Take Their Local Temperatures
Massachusetts volunteers gathered data to map urban heat islands. Here’s how government and NGOs organized the project.
How Governments Site New EV Charging Stations to Speed Adoption and Assure Equity
Using location intelligence, policymakers can see where current electric vehicle (EV) owners live, where charging stations currently exist and where to locate more chargers to promote EV growth.