Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Analytics
Decision Intelligence: Data Ethics
There are three goals of data ethics: protect civil liberties, minimize risks to individuals and society, and maximize the public good.
From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
In Chicago, Collaboration Makes Early Childcare Better
Sharing data through a public/private research consortium allowed Chicago to provide better early childhood services. It wouldn’t have been possible without the cloud.
Using Data to Tell Stories of Impact
Metrics and data can help illustrate the value of government’s scientific research — but finding that data can be difficult.
Simplifying Backup in a Complex Data World
As more data is collected and shared, backup becomes more difficult — and more important. A single approach can reduce complexity and improve security.
Finding Data Catalogs Drive Agency Missions
Data catalogs give agencies more and better opportunities to solve mission-critical problems, avoid costly errors, and empower employees to work better.
LA Fills Broadband Equity Gaps Using Maps of People and Places
As part of a multi-year internet expansion plan, Los Angeles County used geographic information system (GIS) technology to identify communities in need of better internet access. The maps showed a stark and urgent need to address racial and economic disparities.
Analytics Draw a Complete Data Picture
To harness data in service to the mission, agencies need to leverage all available data, and make analytics accessible to the business side of operations.
How to Stop Worrying About IT and Focus on the Data
Data storage that relies on legacy technology can hamper the performance and efficiency of an agency’s IT environment. But a flash-based approach can be transformative.