Technology is not a panacea for an agency’s IT ills, says one industry leader. Rather, tech is an enabler, a way for government agencies to move beyond bureaucracy and adopt a more businesslike mindset. And an agency’s success depends in large part on its willingness to embrace automation and find industry partners.
When it comes to personal automobiles, policymakers tend to focus on concerns such as emissions and safety, but there’s one problem they often overlook: parking. How can cities and towns alleviate consumer frustration while taking advantage of potential revenue? Technology is the answer.
Government needs to provide both its employees and the public with modernized online experiences, including on-demand access to data and services. But facing an array of challenges, how can agencies deliver what they should? An innovative, “single pane of glass” approach gives states the ability to let people easily access resources from multiple agencies and… Read more »
A 2023 career goal may be to better familiarize yourself with some key technologies that are currently in the early stages of use in government – artificial intelligence and zero trust.
Agencies need the ability to manage their data seamlessly, whether it’s on premises or in the cloud, in order to take advantage of innovative opportunities. A solution known as an open source relationship database management system (RDBMS) can help.
Government agencies need to uncover their constituents’ real needs in order to establish customer-centered services and comply with mandates. User research programs help agencies do that, but they can be complicated. We identified key issues and steps to consider.
There was a time when government paid little attention to how consumers interacted with it, and the Department of Veterans Affairs was no different. But today, the VA is at the forefront of changing that. The VA’s deputy chief veterans experience officer explains both her vision and the obstacles ahead.
The Government Accountability Office (GAO) takes masses of information about scientific breakthroughs and translates it into audience-specific language that make sense to policymakers and the general public. That’s a challenging and critically important skill. Here’s how the GAO does it.
To make government programs more equitable, we must determine who’s falling through the cracks and why. Data analysis is the key to doing that and can help agencies eliminate underserved populations’ barriers to access.
VA.gov was recently recognized for its hard work improving user accessibility. Since veterans are more likely to have visible and invisible disabilities than other demographics, enhanced accessibility was an especially worthy goal. Here’s what the VA did — and how.