How to Move Beyond DIY Data Initiatives
Sooner or later, every organization needs to realize that data-driven decision-making cannot be a do-it-yourself project.
Analytics
How Washington State Is Eliminating Disparities for Children, Youth and Families
“Reporting the data on disproportionality is a starting point for the conversation. It is not an ending point.”
Better Grants for Operational Experience = Better Outcomes for All
Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
Intuition Is a Good Starting Point. Data Is the Next Step
Let’s be honest: Your gut plays an important role in making decisions. But in this increasingly sophisticated technological sphere, it falls short.
USAID Learns New Tricks of Training Trade
Whatever the format, virtual learning makes it easier to develop and deploy new training in response to changing requirements.
5 Tips for Using Data to Fuel Change at Your Agency
No agency has all aspects of data sharing down to a science, but we are seeing greater awareness around what data can do
How to Cross the Analytic Divide and Democratize Data
How can agencies close this divide between the people who can and cannot analyze data?
Getting the Info Your Agency Needs in Moments that Matter
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
Outdo the Hype of Being Data-Driven
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?