Analytics Beyond Numbers: How AI Opens Up Other Types of Data
Imagine you have a massive cache of digital family photos, and you’re looking for images of your child’s kindergarten graduation.
Analytics
You Never Know Where the Best Solution Will Come From
According to a survey, 92% of organizations are investing in data and AI, but only 19% have successfully established a data culture.
What Story Is Your Data Telling?
It wasn’t just a lack of automation that once held the agency back. It was the way it thought about and used data.
Let’s Get Back to Basics for Collaboration
You may think updating spreadsheets and responding to emails are low-value chores, but these and countless other tactical to-dos impact how the larger mission is carried out.
How 1 Federal Agency Empowered Examiners
In a perfect world, cybersecurity isn’t restrictive. You read that right.
Cultivating a CX Coalition in Government
You cannot drive change alone — or from within a silo. Great change takes great people aligned to a common vision. As you spread customer experience (CX) management practices in government, consider these three approaches to bring others along.
3 Ways to Seize This Citizen Experience Moment
The White House’s latest Executive Order is pushing agencies to build better citizen experiences. Here are three tips to help agencies seize the moment.
Letting Go of Legacy Systems
Agency data is increasingly vulnerable to attacks by malicious actors — and older IT systems can do little about it. A new, analytic IT approach is more secure and helps agencies better fulfill their missions.
Keep Projects on Track by Asking the Right Questions
Sometimes the most important step in launching a project is to ask the right questions upfront.
Turn Passive Decisions Into Action
Decisions trigger action. But there are many professing data-driven decision-making approaches that inform only what already happened.