Grant dollars transform how people experience life. But what resources do grant service providers need to understand their recipients better? How can they provide better grants and services to all Americans?
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
Let’s be honest: Your gut plays an important role in making decisions. But in this increasingly sophisticated technological sphere, it falls short.
Whatever the format, virtual learning makes it easier to develop and deploy new training in response to changing requirements.
No agency has all aspects of data sharing down to a science, but we are seeing greater awareness around what data can do
How can agencies close this divide between the people who can and cannot analyze data?
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?
Government leaders can follow these eight steps to better use data to turn ideas into policy into solutions.
With or without data backgrounds, all employees can possess a basis of assessing the appropriateness of data methodologies, outputs and contexts in their line of work. When they do, they create a data-driven organization.