How a Crisis Center in Texas Improved Its Customer Service Experience
Integral Care of Travis County, Texas wanted to personalize contact center interactions by changing the way its agents engaged with callers.
Analytics
Build Confidence in Evidence-Based Decision-Making
The best route to evidence-based decision-making doesn’t involve a massive, top-down solution.
Location Is a Guidelight in COVID-19 Responses
To combat the spread of an infectious disease, which requires contact tracing, geospatial information has shown what feet on the ground can’t.
Get the Most Value From All Data All the Time
Adopting a unified platform for data lifecycle management ensures that all data is available, secure, and ready to use.
Why Data Management Is Not Just an IT Concern
To realize the full benefits of their massive and growing stores of data, government agencies need to think in new ways about data management. Rather than coming at data management strictly from a technology perspective, they need to look at how they can get that data into the hands of their decision-makers, according to twoRead… Read more »
It’s Time to Rethink Employee Learning in a Virtual World
“It’s not just about ensuring employees complete the course and check the box, but how did that actually improve the mission?”
A Holistic Approach to Data Management Is Your Only Real Option
Just like managing your heart health leads to a better life, managing data holistically means you’re in good shape for the long run.
What Data Can Tell You About Current and Future Employees
No matter how massive, minute or complex an agency’s mission, each one has a common purpose: They’re in the business of people.
Tearing Down Data Silos to Connect the Agency
On the journey to modern data centers, federal agencies have undoubtedly come across the advice to “tear down data storage silos.” Those are wise words, but how can agencies actually follow them?
Extracting Big Value From Big Data
As you might guess, there are many challenges to getting value from big data. The main challenges are volume, velocity and variability, also called “the three Vs.”