The good news is that data analytics is not too technical for government staff to implement. Data is the way policy moves into practice. It helps everyone work smarter, not harder. The key is that data must be married to a service change in order to see results.
To approach big data in a way that leads to more insight, Moore said agencies first need to commit to a data fabric concept.
Analytics should be a key part of the pandemic response, from tracking pandemic surveillance to verifying the availability of critical services.
In the state with the highest number of COVID-19 related casualties, New York City has been hit hard. GovLoop spoke with Kelly Jin to find out what kinds of challenges and solutions the analytics team has found along the way.
CMS has one of the biggest digital footprints in federal government, without a performance tracker, it was difficult to oversee its CX in real time.
Agencies might want to take the data problem head-on, but with so much data and so few dedicated staffers, where can they begin?
Agencies need the ability to adjust their services to their consumers’ needs in days or minutes — not months.
The Defense Logistics Agency has begun to use predictive analytics so it can proactively combat issues and develop creative solutions in anticipation.
At GovLoop’s online training on Thursday, industry experts shared five best practices so public servants can provide the best digital experiences for the public.
All government leaders should think about how they can create more useful and usable CAFRs and other financial reports, with an eye toward digitization.