Analytics

Transforming Case Management to Deliver a Better Citizen Experience

In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.

Glancing Through the Overton Window at Your Organizational Culture and Leadership

Both leaders and followers shape workforce culture, including what is and isn’t acceptable to discuss. By examining your leadership style through the concept of an Overton Window, you can “read the room” and identify growth opportunities.