Delivering What the Public Expects
We interact every day with brands and services that shape our expectations of how government should engage with us. Applying for public services should be as easy as online shopping. Here’s how to get there.
Analytics
Transforming Case Management to Deliver a Better Citizen Experience
In government, promoting positive citizen experiences poses unique challenges. Modern case management platforms, however, can help agencies rise to the challenge through greater visibility, control, and traceability of data and processes.
Prioritizing Data in Government Technology Modernization
In government, digital modernization often overlooks enterprise data management, which results in fragmented ecosystems that limit modernization’s full potential.
Glancing Through the Overton Window at Your Organizational Culture and Leadership
Both leaders and followers shape workforce culture, including what is and isn’t acceptable to discuss. By examining your leadership style through the concept of an Overton Window, you can “read the room” and identify growth opportunities.
Building Resilient Federal Agencies With AI and Cybersecurity Initiatives
Agencies can improve their cyber defenses by integrating artificial intelligence (AI) into their cybersecurity strategies. Here are specific benefits of an AI-powered approach.
Leveraging AI to Speed Incident Detection and Response
Agencies can optimize the performance of their IT systems and applications by taking a comprehensive approach to collecting and analyzing data. Artificial intelligence, and a unified data platform, can help agencies maximize those observability efforts.
Transforming Child Welfare Services through Agile Innovation: ACF Tech’s Journey
The adoption of agile tools and techniques is not just a technical upgrade, but a cultural transformation aligning with their strategic goals.
Managing Your Data for AI
Mismanaged data can lead to poor decision-making, loss of trust, increased risk and other fallout, and artificial intelligence has made data use more complicated. Fast, secure, energy-efficient data storage, however, helps agencies manage what they have.
USA.GOV Creates First of Its Kind Research Program for the General Public
USA.gov has launched a program to recruit the public for research programs. Here’s why that’s so important.
Need to Improve CX? Low-code Automated Testing Can Help
Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.