Artificial Intelligence

AI and the Public Sector: Navigating Ethics and Innovation by 2030

AI in the public sector promises transformative efficiency and improved citizen outcomes, but governments must balance innovation with ethics, transparency, and privacy to unlock its full potential responsibly.

AI: The Unknown That’s Worth Knowing

Skeptical of AI? This article explores the parallels between AI and past technological revolutions. From “devil wagons” to microwave ovens, history shows that fear of the unknown is nothing new. Discover how AI could be the next game-changer in our evolution and learn practical strategies to embrace this technology responsibly.

NextGen Leaders: Transforming Public Service for the Digital Age

NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.

Futureproof Governance: Building Resilience in a World of Constant Change

Futureproof governance requires shifting from reactive problem-solving to proactive resilience-building, leveraging adaptive frameworks, innovation, and secure data practices to navigate an era of evolving technology and societal needs.

Beyond Automation: How AI Will Reshape Public Sector Efficiency by 2030

AI will redefine public sector operations by integrating as an intelligent co-pilot, enabling real-time decision-making and personalized citizen engagement.

IRS IBM Video Graphic

Revolutionizing Taxpayer Services and Operations at the IRS

In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »