Online Forms – The Good, the Bad, the Ugly
This CX CoP recap covers how digital forms are changing agencies.
Artificial Intelligence
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity
As agencies handle massive amounts of data, they’ve lost the ability to easily access it. Learn how integration platform as a service (iPaaS) can help.
Testing AI Calls for New Tactics
Recent advances have made it deceptively easy to build artificial intelligence (AI)-driven applications. But that doesn’t mean that testing AI-based software should be quick as well. Testing should be thorough, and performed by independent teams.
Advancing Health Access Through AI
This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.
Enable Data Sharing Without Hurting Security
This playbook excerpt highlights how GenAI can positively affect customer service and security.
Leverage Resources for Transformations With Impact
Most state and local governments struggle with limited resources. When considering digital transformation, they must weigh both service improvement and cost savings.
Data Protection Requires More Than Monitoring
Network security needs to be built in from the ground up during project development. Here’s advice for choosing the right tools.
Decoding the 2023 Government AI Readiness Index: Opportunities and Strategies
The 2023 Government AI Readiness Index evaluates and ranks the readiness of governments worldwide for the implementation and integration of artificial intelligence (AI) in public services. Here’s a focused summary of the report.
Preparing for an AI Future in Government Service Delivery
We don’t know what the next technology innovation will look like, or what specific benefits it will bring to government agencies, but we can say with some confidence that it will probably depend on high-quality government data.