Why RPA Remains a Key Player in Government Modernization
RPA has been a dominate force in automating and enhancing digital efficiency in government operations, yet the lure of AI threatens its continued use and expansion.
Artificial Intelligence
Building Civic Trust Through Civic Tech
Civic tech is a vital way to improve constituent trust, and there’s a lot of potential for it to develop and grow.
What Is MLOps? – Machine Learning Operations Explained
Dive into the heart of MLOps, where data science meets DevOps, ensuring seamless integration of machine learning models into production. Discover the essential practices and tools for automating, monitoring, and managing the entire ML lifecycle.
Online Forms – The Good, the Bad, the Ugly
This CX CoP recap covers how digital forms are changing agencies.
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity
As agencies handle massive amounts of data, they’ve lost the ability to easily access it. Learn how integration platform as a service (iPaaS) can help.
Testing AI Calls for New Tactics
Recent advances have made it deceptively easy to build artificial intelligence (AI)-driven applications. But that doesn’t mean that testing AI-based software should be quick as well. Testing should be thorough, and performed by independent teams.
Advancing Health Access Through AI
This excerpt details a real-life example of responsible usage of artificial intelligence in healthcare.
Enable Data Sharing Without Hurting Security
This playbook excerpt highlights how GenAI can positively affect customer service and security.
Leverage Resources for Transformations With Impact
Most state and local governments struggle with limited resources. When considering digital transformation, they must weigh both service improvement and cost savings.