For decades, science fiction movies stoked fears that “machines will replace people.” With the rise of artificial intelligence (AI), the fear moved off the screen and into the workplace. The reality is this fear is largely unfounded, but AI is having a tremendous impact on how we work.
Artificial intelligence and machine learning are creating an opportunity for government to make services much more available and improve user experience. But they need to be adopted mindfully.
This blog details key capabilities of a centralized platform solution.
Artificial intelligence and machine learning can help make your data more readily searchable. Here’s how some agencies have used them successfully.
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.
Citizens expect Instant, correct, and trusted answers from government agencies when they look for information on the agencies’ websites. Natural language interfaces fulfill this need.
ChatGPT and similar tools hold enormous potential to help governments deliver better services. How they are adopted and used will make the difference between success and failure.
Software can handle some tasks more effectively than humans. Here are some tips for using automation to increase productivity.
New AI technologies are bound to be disruptive, even as they bring new capabilities. Here’s how to plan for them.
The proliferation of artificial intelligence (AI) offers new opportunities and increased efficiencies. But as AI takes an ever-more important role in our daily lives, we must ensure that it’s used ethically and without bias.