Delivering Better Services With Complex Tech

New technology helps agencies deliver better customer service and improve their operations. All that advancement, though, comes at a cost: It makes things more complex.

Creating a Data-Driven Culture to Support AI and Machine Learning

More attention is being given to how data can solve challenges around digital services. Artificial intelligence and machine learning are powerful tools that can help.

Analytics Beyond Numbers: How AI Opens Up Other Types of Data

Imagine you have a massive cache of digital family photos, and you’re looking for images of your child’s kindergarten graduation.

How Purpose-Built AI Can Help Hiring Decisions

One of the most important decisions agencies make is whom they choose to hire.

How to Make AI Possibilities Into Realities

With widespread adoption, AI will become a powerful companion to government decision-makers and leaders. But the technology alone won’t do much.

How to Overcome Workday Burnout

There are many ways to overwhelm employees: budget and staffing shortfalls, hastily sketched out ideas, too much technology. But there are ways to help people avoid burnout and do well with what they have.

Tips on Supporting a Hybrid Gov Workforce

It takes new strategies and technologies to build systems that work equally well for remote and in-office employees. Here are thoughts on making hybrid work secure and successful.

How a California County Court Elevated Data-Driven Decision-Making for the State

Here’s how an Orange County court built its first data warehouse and became a blueprint for the state of California.

How Threat Hunters Use Data Analytics to Shut Down Attackers

Here’s some good news: Your security tools generate a lot of data, and you can put that data to use.

Data-Driven Decisions at the Speed of Events

The challenge federal agencies face with data isn’t just one of constantly exploding volume. It’s also one of velocity — the ability to ingest, analyze and draw value from that data in a relative blink of the eye. Too often, however, they’re working with systems and tools designed for a smaller scale and more deliberateRead… Read more »

Artificial Intelligence