Lessons from Government Innovators
Ask intelligent minds from across government to talk about innovation, and there’s one thing they all say: It can be a long and difficult journey. Here are insights from public-sector experts and industry gurus.
Artificial Intelligence
Talking Smart About Artificial Intelligence
AI has transformed how government operates and interacts with citizens. There are challenges, though, and additional opportunities.
The Future of AI Hangs on Ethics, Trust
NSFs Sivagnanam believes the next several years could prove critical in laying the groundwork for the broad use of artificial intelligence.
Effectively Use AI to Protect Your Systems
With properly deployed AI, maintaining a predictive security posture is possible, and the key is to focus not just on protection, but on prevention.
Why Your Agency Should Think About AI Ethics
The time to think about artificial intelligence (AI) at your agency is sooner rather than later due to concerns like data security, transparency and bias.
Human-Centered Artificial Intelligence: Defining Who’s in the Driver’s Seat
Using human-centered design to make AI controllable, comprehensible and predictable is vital, and the U.S. government is well-positioned to lead the charge.
How Automated Analytics Can Fuel Digital Transformation
“We’re helping states rebuild critical unemployment systems with analytic automation, enabling agencies to deliver on their mission and get critical support to citizens.”
Work Smarter (Not Harder) for Cybersecurity
“The only way to stay ahead of malware-based attacks is to create a predictive capability where you can learn from history to predict the future. And that is precisely what machine learning and artificial intelligence are absolutely fantastic at doing.”
How to Get Chatbots Up and Running
In today’s digital age, people are not only comfortable with online self-service options such as chatbots, they expect them.
How Workforce Engagement Management Can Optimize CX
To deliver secure, personalized experiences to citizens, agencies should rely on a cloud contact center that will meet FedRAMP requirements.