Transforming Government With AI
AI is changing the way government does business, and its transformative potential is vast. See how agencies are using it to innovate and make services more accessible.
Artificial Intelligence
NextGen Leaders: Transforming Public Service for the Digital Age
NextGen leaders in public service must embrace digital fluency, adaptive thinking, and a privacy-first mindset to navigate the complexities of the digital age, build public trust and drive transformation.
Futureproof Governance: Building Resilience in a World of Constant Change
Futureproof governance requires shifting from reactive problem-solving to proactive resilience-building, leveraging adaptive frameworks, innovation, and secure data practices to navigate an era of evolving technology and societal needs.
Beyond Automation: How AI Will Reshape Public Sector Efficiency by 2030
AI will redefine public sector operations by integrating as an intelligent co-pilot, enabling real-time decision-making and personalized citizen engagement.
Revolutionizing Taxpayer Services and Operations at the IRS
In 2022, as part of the Inflation Reduction Act, Congress increased funding for the IRS, earmarking this new investment for operations support and business systems modernization, including the incorporation of artificial intelligence (AI). The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services toRead… Read more »
Agentic AI Transforms O&M
Agentic AI is a breakthrough technology that brings true autonomy to artificial intelligence. Unlike conventional AI, which follows fixed algorithms and predefined tasks within static parameters, agentic AI senses its environment, learns from real-time data, and makes independent decisions that align with strategic goals.
How to Ensure Your Data Is AI-Ready
As agencies accelerate their adoption of artificial intelligence-based solutions, they need to ensure the underlying data is AI-ready. In this video interview, Andrew Churchill of Qlik and Piyush Bothra of AWS discuss how to lay a strong data foundation for AI initiatives.
Addressing Federal Workforce Skill Gaps: AI-Driven Upskilling with Service Management
New AI technology available to the federal government is creating new opportunities for efficiency across agencies. However, many federal employees lack the skills required to manage and innovate with AI tools, creating a skills gap that could challenge the government’s ability to fully utilize AI capabilities to streamline government services. By implementing a centralized AI… Read more »
Upskilling Your Workforce for GenAI
Frontline workers know how AI tools could improve their daily tasks better than leadership or IT specialists probably do. A grassroots approach encourages innovation from the ground up.
How GenAI Is Transforming Government Services
Beyond all the hyperbole and speculation, generative artificial intelligence (GenAI) is bringing real change to how government delivers services. In this video interview, Tim Paydos of ServiceNow discusses how agencies can reimagine their existing operations and services.