Overcoming Accessibility Barriers in AI
AI services can silently exclude people with disabilities, language needs, or low-bandwidth access, creating an “equity debt” that compounds over time.
Artificial Intelligence
The Future of AI and CX
AI has impacted almost every facet of government services, with customer experience being no exception. In fact, agencies now have a prime opportunity to elevate CX. So, what does an AI-powered CX strategy look like? During the latest CX Community of Practice, Angy Peterson, Vice President of the Granicus Experience Group, offered insights into theRead… Read more »
The Missing Conversation: AI Decommissioning and Succession Planning in Government
Governments are racing to adopt AI, but almost no one is planning for how to retire it. This article explores why AI decommissioning and succession planning are the blind spots executives and consulting partners must confront now to protect compliance, continuity, and trust.
Shadow Procurement: Micro-Purchases and Unvetted AI
Agencies worry about shadow IT, but the quiet risk today is shadow procurement, micro-purchases that bypass governance and bring in unvetted AI.
Three Ways Governments Can Build Cyber Strength Through Recovery
Governments can no longer focus on prevention alone to combat cyberattacks. The way forward is “recovery by design.” Learn more here.
Setting a Strong Foundation to Realize Data’s Full Potential
In this video interview, Daniel Fager of Qlik explains the elements of a strong data foundation and how they help maximize the value of your data.
When the Truth Gets Blurry, Trust Your Inner Clarity
In a world of AI noise and fake signals, clarity is power. Use this 7-day rhythm to sharpen discernment and lead with grounded, confident decisions.
From AI Assistant to Organizational Umpire: The Next Step in Operationalizing AI
AI assistants are evolving from digital helpers to impartial “organizational umpires”; powering agile, data‑driven public sector decision‑making.
From AI Pilots to Outcomes: Crossing the Federal “Last Mile”
You don’t have a model problem — you have a last-mile problem. Here’s how to move an AI pilot into production without sacrificing safety, quality, or compliance.
The Policy Lag: Why Emerging Tech Moves Faster Than Government Rules and How to Close the Gap
Emerging technologies are advancing faster than government policy. Anticipatory governance can help close the gap.