Try a Zigzag Career Path
Sometimes your career path isn’t a straight line. Here’s how that can work to your advantage.
Career
How to Be a Nimble Employee
Coping with technological change in the office takes some special skills. Here’s how to cultivate them.
What’s Next for CX?
When citizens have positive, efficient interactions with government services, it fosters transparency and confidence in public institutions. By prioritizing customer experience (CX), agencies can reduce frustration, improve accessibility, and ensure that services meet the needs of diverse communities. During this month’s CX Community of Practice, we invited Marisa Mellema, Senior Manager, Digital Experience Team, KingRead… Read more »
Warm Up to December Online Training
Are your professional skills feeling a bit cold? Let’s defrost your career with this month’s new online training opportunities! Take a look at the available courses below for December and start feeling merry and bright about new professional possibilities. Can’t make it the day of? No problem. Register anyway, and we’ll send you the recordingRead… Read more »
Communicating With Confidence
During the Supervisors Community of Practice session on Nov. 17, an expert shared advice on relaying messages with confidence and authority.
How Plain Language Can Help Improve Your CX
Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information. We spoke with Julie Clement, Principal and Owner of J Clement Communications, in our mostRead… Read more »
Saying “No” to Reclaim and Protect Your Boundaries
It’s important to set boundaries — learn to say “no” — to protect your mental and emotional health. Here are tips on knowing what boundaries are appropriate, how to speak confidently and how to offer alternative options.
“Worst Practices” When Working With Autistic Employees – Part 2
Offices are sometimes unprepared to welcome autistic employees. Learn what practices to avoid, in Part 2 of this series.
The Modern Workplace
Why aren’t more government employees working remotely?
NextGen Award Winners: Embracing Public Service
“Public service offers a chance to contribute to positive, wide-reaching change.” “I want to truly make a difference and have a direct way to impact society.” “I see the benefits of the things that we do out there, and it just makes me very proud.” These are just a few of the reasons that ourRead… Read more »