Career

Government Customer Service Isn’t Customer Experience

If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »

Beat Holiday Stress By Being Grateful

A consistent practice of gratitude is what’s really good for you. Besides personal perks like improved physical and emotional health, being a grateful person can help you reach your career goals. It helps you be more likable, makes you a more effective manager, helps you network and get mentors, and improves your decision making capabilities… Read more »

Using Data to Find Your Perfect Federal Agency

In the private sector, you wouldn’t join a new company without first looking at their workplace culture, right? Of course not! You want to be happy, supported, and provided with opportunities to grow, so you do your research before accepting an offer. However, you might think of government – particularly the federal government – asRead… Read more »

What Challenging Yourself Really Means

Today, I will try to challenge you. As a young professional, I often hear key phrases like this when attending career info or advice sessions. Established professionals at some point always say how important it is to “Challenge yourself! Get out of your comfort zone! Do something that makes you scared.” When I hear suchRead… Read more »

Building Resilient Teams

No matter how savvy, smart, and cooperative your team, challenges can shake up any rhythm, discourage those involved, and derail progress. Resilience is the secret to learning from mistakes and growing stronger after a major challenge. Building resilience starts with team culture.